Thank you for shopping at Seasonss Fancy (https://seasonssfancy.in/). We strive to ensure your satisfaction with every purchase. This Return and Refund Policy outlines the conditions under which returns, replacements, and refunds are processed. Please read this policy carefully before making a purchase.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • Timeframe: The product must be returned within 7 days from the date of delivery.
  • Condition: The product must be unused, in its original packaging, with all tags, labels, and accessories intact.
  • Proof of Purchase: A valid order ID or receipt is required to process the return.
  • Eligible Products: Returns are accepted for most products, except for items marked as “non-returnable” (e.g., perishable goods, customized items, or personal care products) on the product page.

Non-returnable items include:

  • Products damaged due to misuse or negligence.
  • Items without original packaging or tags.
  • Products explicitly marked as non-returnable on the website.

2. Return Process

To initiate a return, follow these steps:

  1. Contact Us: Reach out to our customer support team at business.seasonssfancy@gmail.com or +91 9865273535 within 7 days of delivery, providing your order ID and reason for return.
  2. Verification: Our team will verify the eligibility of the return request.
  3. Return Shipping: We will arrange a pick-up for the product (if available in your location) or provide a return shipping address. Customers may need to bear return shipping costs unless the product is defective or incorrect.
  4. Inspection: Upon receiving the returned product, we will inspect it to ensure it meets the eligibility criteria.
  5. Resolution: Once approved, you will be notified about the refund or replacement within 3-5 business days.

3. Refund Policy

  • Refunds for Eligible Returns: Refunds will be processed to the original payment method within 7-10 business days after the returned product is received and approved.
  • Defective or Incorrect Products: If you receive a defective, damaged, or incorrect product, we will provide a full refund or replacement, including any shipping charges, at no additional cost to you.
  • Non-Delivered Orders: If an order is not delivered due to issues on our end (e.g., lost in transit), we will issue a full refund or reship the product as per your preference.
  • Cancellation Before Shipping: Orders cancelled before shipping are eligible for a full refund, processed within 3-5 business days.
  • Mode of Refund: Refunds will be credited to the original payment method (e.g., credit/debit card, UPI, or bank account). Cash on Delivery (COD) refunds will be processed via bank transfer or UPI, as applicable.

4. Replacement Policy

  • Defective or Incorrect Products: If you receive a defective or incorrect product, we will provide a replacement, subject to availability, at no additional cost.
  • Request for Replacement: Replacement requests must be raised within 7 days of delivery by contacting our customer support team.
  • Inspection: The returned product will be inspected, and a replacement will be shipped within 5-7 business days, subject to stock availability.

5. Shipping Costs

  • Defective/Incorrect Products: We will cover the return and replacement shipping costs.
  • Other Returns: Customers may need to bear the return shipping costs unless otherwise specified. The original shipping charges are non-refundable unless the return is due to our error.

6. Exceptions

  • Customized Products: Personalized or made-to-order products are non-returnable unless defective or incorrect.
  • Perishable Goods: Food items or other perishable products are not eligible for return due to health and safety reasons.
  • Clearance Sales: Products purchased during clearance or promotional sales may have specific return conditions, as mentioned on the product page.

7. Contact Us

For any questions or assistance with returns or refunds, please reach out to us:

  • Email: business.seasonssfancy@gmail.com]
  • Phone: [+91 9865273535]

8. Compliance with Indian Laws

This policy complies with the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020. We reserve the right to update this policy as needed to align with applicable laws or business requirements.

Last Updated: July 08, 2025